BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This is not the way to conduct a reputable business.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. He told me that my problem was due to non sufficient funds(my credit card changed) and insinuated that my problems were due to my poor finances and my lack of business savvy. The newest training manager advised me that he would send the request to corporate but no guarantees and that there is very little recourse he advised, when I asked how does a person who cancels a service, was assured it was canceled, not have to worry that months late, it would reactivate, he advised me that instead of "hoping and trusting" in the gym, its employees when they say they will do something and trusting in the paperwork they send I need to be smarter and more consumer savvy. Managers have changed and I have called and went back and forth for about a month now. When I notified them, they agreed, that I had cancelled the training sessions but something went wrong so they cancelled the original sessions again, but I have been unable to get my money back. ********************** also received notice from the updated credit card company and they charged both accounts for my original training agreement for a total of $912. Months later I received calls from corporate because the billing card on file was no longer active and I thought they were calling about my membership fee so I updated it to my bank account. I had some sessions already paid for and I agreed to finish them out-during that time a promotion was offered 6 sessions for a flat rate and 6 months to complete-I agreed to that and paid it in full. I agreed to pay for reoccurring training sessions in May 2022 but I was unable to continue them because of a schedule change and I advised the club that I wanted to cancel it and they told me the procedure, which I followed.
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